Desert Water Agency understands that customers may sometimes face challenges paying their bill. Below are a variety of resources that may be able to help. 

DWA Payment Plan

To see if you qualify for a payment plan, contact DWA at 760-323-4971 ext. 129. 

Please note that due to restrictions in California’s constitution, DWA is not able to offer discounted water rates or bill credits/forgiveness to low-income or senior customers.  

Help2Others

DWA works with Inland SoCal United Way, to provide a fund specifically to help low-income customers pay their water bills. It's called Help2Others or H2O. Income eligible customers can receive a $200 credit on their bill per year.

Inland SoCal United Way may also be able to refer you to a variety of community organizations or programs to help with other expenses. Call (760) 323-2731, ext. 1200, or visit their website to apply online.  

DWA and its employees make thousands of dollars in contributions to this fund (also supported by DWA vendors), and to United Way to help fill other needs in our community. Community members are also welcome to donate to Help2Others through Inland SoCal United Way. 

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Additional Resources

Below is a list of other resources that may be able to help you pay your water bill or offset other critical needs like food and electricity. 

• Income eligible customers can get generous funding to pay energy bills through the Low Income Home Energy Assistance Program (LIHEAP) operated by Community Action Partnership of Riverside County. Call 951-955-2230 or go to www.caliheapapply.com to apply. 

• For Southern California Edison customers in Palm Springs, there is a once-annual utility assistance program that can be accessed through Salvation Army at (760) 324-2275 or through Catholic Charities at (760) 342-0157. 

• There is also Solutions for Seniors program with Jewish Family Services (JFS). Seniors do not need to be Jewish (or any religion) to benefit from the service. JFS can do a complete evaluation of the senior’s finances and needs to see what programs they qualify for. Often times, seniors qualify without realizing what is available to them. Call (760) 325-4088 to learn more. 

• FIND Food Bank is a resource for food distribution, and they keep a current list of all the food pantries in the area. United Way funding helps significantly with this resource. Call (760) 775-3663 for details. 

• There is also 211, which is similar to 411, but for social services information. Anyone can dial 211 from a landline or a cell line and get accurate information on human and health care services in Riverside County. 

• If​​ you’re 60 years old or greater and have tried the resources above without luck, Riverside County’s Office on Aging may be able to help pay your utility bill. Call (951) 867-3800.
   

We also encourage all customers to make sure they are using water efficiently. This will save water and money. Checking your home and yard regularly for leaks will help you avoid high bills. You may also want to take advantage of a water-saving rebate through DWA. Go to www.dwa.org/save or contact outreach@dwa.org or 760-323-4971, ext. 280, for more information.