Management and Departments
Desert Water Agency is the water utility for the Palm Springs area. It provides service to outlying county areas, Desert Hot Springs, part of Cathedral City and most of Palm Springs.
The agency was formed in 1961 to import water from the State Water Project to create a reliable local water supply. DWA is a public agency of the State of California.
In 1968 the agency entered the retail water business by purchasing the Cathedral City and Palm Springs water companies.
The majority of our water comes from our underground aquifers. The Agency has wells around the service area that pump water from the groundwater basin into our system. DWA replenishes the underground aquifers, in cooperation with Coachella Valley Water District, with water imported from the Colorado River, which comes to the valley via exchange with Metropolitan Water District of Southern California through the Colorado River Aqueduct.
DWA also gets water from mountain streams: Chino Creek, Snow Creek and Falls Creek.
Today, the agency serves an area of 325 square miles including outlying county areas, Desert Hot Springs, part of Cathedral City and most of Palm Springs. In addition to supplying domestic water to our customers, DWA also supplies sewer service to customers living within certain areas of Cathedral City.
Management is responsible for the implementation of the Desert Water Agency Board's policies, and the efficient performance of all Agency services. Management oversees the activity and performance of all Agency departments.
Engineering-Operations is responsible for planning and implementing new and future services, capital improvements, facility replacements, systems operation, electrical power generation and services, water treatment, quality and storage, and power facility maintenance.
Accounting Department is responsible for accounts payable, accounts receivable, water bill payment processing, payroll, purchasing, employee benefits, capital asset management, budgeting, financial forecasting, inventory, customer inquiries, collections, and risk control.
Customer Service is responsible for water meter reading, taking and responding to customer inquiries, and collections.
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Information Systems is responsible for the generation of billings and all the Agency computer applications.
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The Administrative Assistants Department assists the Board of Directors, Management, and Department heads, and is responsible for document preparation, paper and data management, customer service records, and other related duties.
The Construction Department is responsible for the installation and maintenance of water facilities, wastewater collection, and reclaimed water facilities, meters, and cross connection prevention programs. Construction also oversees the maintenance of the Agency's vehicles, equipment fleet, any after-hour emergencies, and handles all Dig Alerts.
Facilities & Safety Officer
Facilities & Safety Officer is responsible for the administration of the Agency's safety programs, and the oversight of the Agencies building maintenance.
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Human Resources is responsible for functions associated with hiring, salary surveys, benefit oversight, and other related personnel matters.
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The Public Information Department is responsible for education and outreach to the public as well as media information.
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