What happens to the water supply in the event of an attack or emergency? Though it is never expected, we predict and prepare for emergencies to ensure the safety of the water supply in our care. The following questions reflect common concerns and the answers will assist you to understand our security measures.

Have there been any specific terrorist threats against water utilities?

At the time of this writing, there have been no threats reported against water facilities. The Federal Bureau of Investigation has requested that water utilities remain vigilant. According to the U.S. Environmental Protection Agency, a water utility is highly unlikely to be compromised in the event of a terrorist attack because utilities have already been on the guard against a wide variety of hazardous contaminants for many years. Our continual testing and maintenance of water quality standards is our best protection.

What steps are being taken to ensure my drinking water is safe?

Testing the water continuously to make sure it is free from contamination is the best action to take to ensure water safety. Disinfection with chlorine provides an added protection from harmful organisms.

We take our mission of delivering safe water seriously and have had emergency preparedness and response plans in place for many years. The events of September 11th have resulted in a review of those plans to ensure that all contingencies have been addressed. We work closely with local, state, and federal officials to protect our water resources. Professional organizations and agencies such as American Water Works Association and the US Environmental Protection Agency assist in our security efforts.

How do I find out if my water is okay?

Prompt customer notification is an important part of every emergency plan. If testing were to indicate that contamination may be present, customers would receive notices such as “boil water” or “do-not-drink.” As our customer, if you have special concerns, please feel free to contact Desert Water Agency.

If your water service is provided by another local utility you can obtain more information by calling the number on your monthly bill, in the phone book, or through information. Some water utilities have an internet site and include customer service phone numbers and other information about the water service.

How can I help?

Water treatment plants, water storage tanks, fire hydrants and other utility facilities may be located throughout your community. Keep an eye out for any suspicious activity around these facilities and reservoirs. If you see something unusual, contact your local police department, local water utility immediately.