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IMPORTANT BILLING INFORMATION
If water service is discontinued, it will not be resumed until
the following fees are paid:
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All outstanding charges (including current month).
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A turn-on charge of $50.00 during office hours, or $60.00 after
office hours, weekends, and holidays.
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A deposit of two times the average monthly bill or applicable
minimum.
If collection of your payment is received at your property, a
collection fee of $5.00 will be required. If there is a question regarding your
bill, a dispute with respect to the amount charged, or if you wish to discuss a
claim of hardship, you should immediately contact the CUSTOMER SERVICE
DEPARTMENT at (760) 323-4971 on or before two business days prior to the shut off
date shown on your billing.
INFORMATION REGARDING BILLING AMORTIZATION ON HARDSHIP CASES
Upon certification by a licensed physician that termination of
service would result in life threatening conditions, and if you are unable to
pay the delinquent bill in full, you may request amortization of the unpaid
balance over a period not to exceed twelve (12) months. A written request for
amortization of the unpaid balance must be received within thirteen (13) days
of the date of a delinquecy notice(2 days prior to the turn-off date) to be considered
by the Agency.
In some circumstances, financial assistance may be available from private,
local, state or federal sources. To find out whether these programs are
available in your area, please contact this office.
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