Residential - Delinquent Bills
Important Billing Information
If water service is discontinued, it will not be resumed until the following fees are paid:
- All outstanding charges (including current month).
- A turn-on charge of $60.00 during office hours, or $90.00 after office hours, weekends, and holidays. Regular office hours are 8 a.m. to 5 p.m. Monday through Friday.
- A deposit of two times the average monthly bill or applicable minimum.
If collection of your payment is received at your property, a collection fee of $10.00 will be required. If there is a question regarding your bill, a dispute with respect to the amount charged, or if you wish to discuss a claim of hardship, you should immediately contact the Customer Service Department at (760) 323-4971 on or before two business days prior to the shut off date shown on your billing.
Information regarding billing amortization on hardship cases
Upon certification by a licensed physician that termination of service would result in life threatening conditions, and if you are unable to pay the delinquent bill in full, you may request amortization of the unpaid balance over a period not to exceed twelve (12) months. A written request for amortization of the unpaid balance must be received within thirteen (13) days of the date of a delinquency notice (2 days prior to the turn-off date) to be considered by the Agency.