Rate Adjustment

DWA’s top priority is to protect their customers and ensure reasonable rates and a reliable, high quality water supply. Ratepayers’ money is invested prudently to ensure a reliable water supply for now and into the future. Prior to implementing any rate adjustments, the Agency first cuts costs internally to ensure any increase in rates would be as minimal as possible.

DWA must adjust rates occasionally to pay for increasing operating costs and to address aging infrastructure. The Agency’s rates are determined solely by the costs of delivering service – as operating costs go up, so must rates. Increased electrical costs, material costs, additional water testing and treatment, and State Water Project contract charges have all contributed to the need for an increase. DWA must be proactive in addressing aging infrastructure in order to continue providing a reliable, safe supply of water to its customers.

DWA’s rates are some of the lowest in the region. DWA has consistently illustrated a commitment to providing water at the lowest possible expense to customers. In nearby regions, some customers see rates five times higher than the adjusted DWA rate.

DWA conducted a thorough and transparent public process prior to implementing the 2010 rate adjustment. An extensive rate study and financial analysis took place in 2010 to determine how much the rate needed to be adjusted. DWA also conducted a series of public workshops for customers in 2010 to explain rate setting and the need for an increase, in addition to providing the public an opportunity to weigh in on the adjustment. The DWA Board of Directors ultimately approved the rate increase and opted to phase the necessary rate adjustment in over a five year period to ensure a smooth transition for customers.

The proposed 2014 rate adjustment would be the final phase of a three-phase incremental rate increase. The first two phases took place in 2010 and 2012. The final incremental increase, if approved by the Board on June 3, 2014, will become effective on July 1, 2014.

DWA distributed a Proposition 218 notice regarding the increase in October 2010 following an extensive rate study.  That rate study included a model to compare cost of service to rates.  The model was used to calculate all three increments of the rate adjustment.

Customers will be notified of the adjustment through a bill insert.

More information on the latest rate change is available here:

2014 DWA Rates:

DWA Rates Frequently Asked Questions
Regional Rates

Regional Rates Averages

Rate Trends:
History of Rate Increases

Additionally, we would like to take this opportunity to share some the results of the 2010 study and some information on our water rates:

Proposition 218:
Proposition 218 Frequently Asked Questions
Whitewater Notice
Mission Creek Notice

Rate Study Findings:
Rate Study Session Presentation: August 12, 2010
Rate Exploration Presentation: February 16, 2010

Area of Benefit Map--Whitewater
Area of Benefit Map--Mission Creek

2012 DWA Rates:
DWA Rates Frequently Asked Questions
Cost per 100 Cubic Feet (after 2012 increase)
Regional Rates
Regional Rates Averages

Press Releases:
October 19, 2010 Press Release
August 30, 2010 Press Release

Board Meetings Summaries:
Board Meeting Press Summary: August 12, 2010
Board Meeting Press Summary: August 17, 2010

DWA held a series of public workshops for customers in 2010 to explain rate setting and the need for an increase. Below are the presentations from those workshops:

Single Family Homeowners was held September 9 at 6 p.m. Thank you to those who attended.
Commercial/Industrial Customers was held September 23 at 3 p.m.  Thank you to those who attended.
Homeowner’s Associations was held September 25 at 9 a.m.  Thank you to those who attended

Thank you for taking the time to research changes at the DWA and we look forward to sharing more information with you.